Frequently Asked Questions

  1. Once you've made a purchase, you should expect to receive an email within 15 minutes. This email will contain a link that directs you to your purchased template on Templett's web-based platform.

  2. When you click on the link, you'll be prompted to create a new account or log into an existing one. After doing so, you'll have access to your template and can begin making edits.

  3. If, after 15 minutes, you haven't received an email from Templett, make sure to check your junk or spam folder. It's also a good idea to verify that the email address you used for the order is correct.

  4. If, despite taking these steps, you still haven't received the email, please get in touch with us at We'll then manually send you the link to access your template.

Remember, our team is always here to assist you with any issues or questions you may have about accessing your template.

Absolutely not! We understand that creating the perfect design can take time, so we've removed any restrictions on editing. Feel free to make as many changes as you like until you're completely satisfied with your creation.

No, there aren't! Once you've finalised your design, you can download it as many times as you need. This can be particularly useful if you need to print more copies later or if you lose your initial download.

Our platform is web-based, meaning you can access and edit your templates from any device with an internet connection. This includes computers, laptops, tablets, and even smartphones. So whether you're at home or on the go, your templates are always just a few clicks away. Just remember to sign into your account on each device you use.

Yes, but don't forget to save your work in Templett before you close the screen. You can leave and return to your editing session as many times as you need, we have no restrictions on our templates at all.

Absolutely! Templett's web platform is user-friendly and requires no special software or design skills. All you need is your computer and internet connection to access your purchased templates. We also provide detailed instructions with each purchase to guide you through the editing and printing process. The best bit? Each listing includes a Demo URL Link so you can try before you buy!

No, you won't need to install any additional software or fonts. Templett is a web-based platform that you can access through your web browser. Any necessary fonts are embedded in the templates.

Our templates are designed at high resolution 300DPI to ensure excellent print quality. For the best results, we recommend using a professional printing service or a high-quality home printer, along with high-quality paper.

No additional software is needed! Our templates are designed to be edited directly in your web browser using our user-friendly editing platform, Templett. You don't need to download any software or fonts to use our templates. All you need is an internet connection and a web browser. This convenience and ease-of-use is part of our commitment to creating a hassle-free experience for you.

Absolutely, yes! Our platform gives you the flexibility to customise the templates to match your unique style. You can easily modify the colours and fonts of the text, and even some design elements such as borders and frames, to perfectly capture the essence of your special occasion.

It's super simple! Once you've opened your template in Templett, just click on the text box you want to edit. You can type in your own text, adjust the font and colour as needed, and move the text box around to get the perfect placement. If you need to add additional text boxes, there's also an option for that in the editor's toolbar called "duplicate"

No worries at all! Our platform has an "undo" feature that allows you to easily reverse any changes you've made. Simply click the "undo" button in the editor's toolbar, or use the keyboard shortcut Ctrl+Z (or Command+Z on a Mac) to undo your last action.


If you've saved over your original template and need to start again, just shoot us an email to and we can refresh your template 

We're here to assist you! If you run into any difficulties or have questions about using your template, please contact our customer service team. We're committed to ensuring you have a positive experience and end up with a product you love.

We're here to help! If you're having difficulties editing your template, try the following steps:

  • Save your work, then log in and out of Templett. This solves 99% of little glitches
  • Make sure your internet connection is stable
  • Try refreshing your browser or opening the editor in a different browser, we prefer Chrome
  • Check to see if your device needs any updates

If you're still experiencing issues, please don't hesitate to contact our customer support team at We're more than happy to help!

This can happen due to a variety of factors. Monitor displays and printed colours can sometimes appear different due to screen brightness, printer settings, and even the type of paper used. To ensure colour consistency:

  • Make sure your printer is set to print in the highest quality setting
  • Adjust your monitor display. Sometimes, screens are set to a brighter setting, which can affect how colours appear.
  • Use a professional printing service. They can offer colour matching services to ensure your printed colours match your screen as closely as possible.

Great question! Because our templates are digital products, we generally can't offer refunds. But hold on! Don't let that worry you. We're committed to making sure you're over-the-moon happy with your purchase. If you have any issues, reach out to our super-helpful support team and we'll do our best to make it right!

Absolutely, yes! Our templates are like chameleons - they can blend in anywhere! You can customise them for birthdays, anniversaries, baby showers - you name it. They're your templates - have fun and get creative! Keep in mind though, they are for Personal Use Only. 

If you're a wedding planner or stylist and wish to use our templates, you will need to repurchase a new template for each event you host, and please credit our work. 

Hrmm, sometimes! It really depends on our workload at any given time. Our platform is designed to give you the freedom to tweak and tune your templates as you please. We believe in your creative genius, but if you find yourself in a design pickle, drop us a line and we'll see how we can help.

Got more questions? Brilliant! We love chatting with our customers. You can reach us via email, live chat on our website, or you could even send us a carrier pigeon (though we do prefer digital methods!). We promise to get back to you faster than a hiccup!

Oops! Nobody's perfect, not even us. If you've spotted a glitch, please let us know straight away. You can report it to our customer service team via email or through our website. We'll jump on it like a cat on a laser pointer.

We'd love to hear from you! Sharing your experiences helps us create more of what you love and improve where we need to. We will send you an email a few days after purchase to invite you to leave us a review. Your voice matters to us more than coffee on a Monday morning!